All-in-one home care management software
Now including expert compliance

Sussex Village Home Care is a small, person-centred home care provider founded by Katy Clayton-Turner. With a strong focus on quality, continuity, and truly knowing each client, the business has grown steadily since its early days. Today, technology plays a vital role in helping the team deliver outstanding care while remaining efficient and compliant. “When we started, my plan was always to keep things small and personal,” explains Katy Clayton-Turner, Founder and Registered Manager. “We have a very small team, we don’t do visits shorter than half an hour, and we always make time for a cup of tea and a chat. We know what our clients like, dislike, even their favourite colours – it’s the small details that make it better.” Life before CareLineLive Rostering and paper notes In the early days, rostering was done on paper. “The rota...

Meet Vicky Bailey, Acting Manager and Wendy Benneyworth, Homecare Coordinator at Nurseplus Southampton. Their story reflects a transformative leap into the digital age, overcoming challenges to embrace a more efficient and responsive way of managing care. The challenge: a system stuck in the past For years Vicky and Wendy relied on traditional methods - pens, paper, and notebooks - to manage service user records and run their homecare operations. Each month service users’ notebooks were collected for review often revealing delayed tasks like overdue blood tests. The system’s limitations risked critical medical needs being overlooked affecting service users’ well-being. Vicky and Wendy quickly realised this wasn’t sustainable. Yet transitioning to a digital system felt intimidating with fears surrounding unfamiliar technology and doubts about their ability to adapt. The transition: from apprehension to action Among Nurseplus branches Vicky and Wendy were...