This privacy policy sets out how MAS Technicae Group (International) Ltd and MAS Australia PTY Ltd, Trading as ‘Care Line Live’ uses and protects any information that you give Care Line Live when you use this application. Care Line Live is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this application, then you can be assured that it will only be used in accordance with this privacy statement. Care Line Live may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as current location, postcode, preferences and interests
  • other information relevant to the use of our application as required by the Care Quality Commission or any other governing body.

    What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    Internal record keeping.
    Monitoring of Care Visits to clients
    We may use the information to improve our products and services.
    From time to time, we may also use your information to contact you for research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


    Our Application and website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information
    You may choose to restrict the collection or use of your personal information in the following ways:
    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us: Care Line Live, C/o MAS Group, The Business Park, Maydwell Avenue, Slinfold, West Sussex, RH13 0AS, United Kingdom or Care Line Live, C/o MAS Australia PTY Ltd, Level 9, 440 Collins Street, Melbourne, Victoria, 3000, Australia.
    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Care Line Live, C/o MAS Group, The Business Park, Maydwell Avenue, Slinfold, West Sussex, RH13 0AS, United Kingdom or Care Line Live, C/o MAS Australia PTY Ltd, Level 9, 440 Collins Street, Melbourne, Victoria, 3000, Australia..
    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    All data we hold is stored in accordance with the Data Protection Act 1998. MAS Technicae Group (International) Ltd is registered with the data protection act with registration number: ZA167872.

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